Return Policy

Return & Exchange Policy

1. Return window

   You may return any purchase within 4 days of receiving it, provided the item is still sealed and in its original condition.

2. Product condition

   Returns must include the original outer carton, with the bottle intact, unused, and undamaged.

3. Eligibility

   Items that have been opened or used are not eligible for return or exchange.

4. Defective or damaged items

   If your order arrives defective or damaged, contact our Customer Care team within 4 days of delivery. We’ll cover return shipping and replace the item free of charge.

5. How to start a return

   Reach out to Customer Care to arrange the return method and provide the requested information.

6. Shipping costs

   For returns not related to defects, the customer pays return-shipping charges. For defective items, Cipher covers all shipping costs.